Terms

Moonstone River Jewelry welcomes you! Please review the store policies before placing an order. Moonstone River Jewelry reserves the right to refuse service, remove or edit content, or cancel orders at their sole discretion. 

Pricing

My prices are in Canadian dollars. At checkout, the price will be displayed and charged in Canadian dollars. For US and International customers, your bank or credit card company will convert the amount based on the days currency exchange rate. You can visit www.xe.com for up to date rates to determine the approximate cost of your purchase in your countries currency. 

Processing Times

Processing times for Ready to Ship Items: Moonstone River Jewelry will ship all Ready to Ship Items in 1-2 business days after payment is received. 

Processing times for Custom Made Items: Moonstone River Jewelry will ship all Custom Made Orders in the time frame listed on the individual item listing. 

Shipping

Carrier: All orders are shipped via Canada Post. 

Delivery Times: Shipping delivery times for all orders depend on your location and the type of service you choose at checkout. For shipments within Canada that select the Letter Mail option, please be advised that this option does not include shipping and delivery time is 5-7 business days, however, slight delays may occur due to weather and holidays. 

Upgrade to Tracked Shipping: I recommend upgrading to Tracked Shipping upon checkout. This will give you the peace of mind of a tracking number and it also insurance up to $100 CAD. 

Upgrade to Expedited Shipping: If you would like your package to arrive quicker than the standard shipping delivery times for your location, please select “Expedited Shipping” at checkout.

Liability: Moonstone River Jewelry will not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery. 

Returns

I gladly accept returns and exchanges on all ready to ship items, provided you meet the following guidelines. 

Moonstone River reserves the right to refuse returned products that have been used, worn or altered in any way. 

Email me within: 5 days of delivery

Send items back within: 10 days of delivery
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
 
  • Custom orders
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the return or exchange will be void. All packaging must be included in your return. Refund does not include PayPal deducted fees or original shipping cost. All “Sale”or discounted items are final sale, including items purchased with coupon codes. 

Custom Jewelry

Payment for custom jewelry is due in full before production of your item begins.  

Order cancellation

I don’t accept cancellations
But please contact me if you have any problems with your order.

User Warranties

In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.

Disclaimer of Warranties

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Moonstone River Jewelry makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. 

CLOSE

Type

Gemstones

Add to cart